Frequently Asked Questions
Everything you need to know about shopping with Marfa Istanbul.
Where does Marfa Istanbul ship from?
All orders are processed and shipped directly from our design studio in Istanbul, Turkey, ensuring authentic quality and craftsmanship.
How long will it take to receive my order?
Domestic orders within Turkey typically arrive in 2-4 business days. International shipping generally takes 5-10 business days depending on your location and customs processing.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all Marfa Istanbul tags still attached.
How do I know which size to choose?
Each product page features a detailed size guide. Since our fits can vary between tailored and oversized silhouettes, we recommend checking the specific measurements provided for each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure local payment gateways to ensure a safe checkout experience.
Are your collections sustainable?
At Marfa Istanbul, we prioritize slow fashion. We produce in small batches to reduce waste and source high-quality fabrics that are designed to last for seasons to come.